While HIPAA is a US regulation, Arogyan follows equivalent Indian healthcare data protection standards including the Digital Personal Data Protection Act, 2023, Karnataka Private Medical Establishments Act, 2017, and Indian Medical Council guidelines for patient data confidentiality.
Applicable Indian Laws
- Digital Personal Data Protection Act, 2023: Primary data protection law
- Information Technology Act, 2000: Cybersecurity and data breach provisions
- Karnataka Private Medical Establishments Act, 2017: State healthcare regulations
- Indian Medical Council Act, 1956: Medical ethics and patient confidentiality
- Clinical Establishments Act, 2010: Healthcare facility standards
- Drugs and Cosmetics Act, 1940: Pharmaceutical data handling
Regulatory Bodies
- Data Protection Board of India: Primary data protection authority
- Ministry of Health and Family Welfare: Healthcare policy oversight
- Karnataka Health Department: State-level healthcare regulation
- Central Drugs Standard Control Organization (CDSCO): Pharmaceutical oversight
Sensitive Personal Data Classification
Under Indian law, health information is classified as "Sensitive Personal Data" requiring enhanced protection measures.
Protected Health Information (PHI) includes:
- Medical symptoms and health conditions
- Prescription and medication information
- Health assessment and survey responses
- AI chat conversations about health
- Biometric and physiological data
- Mental health information
- Medical history and family health data
Encryption Standards
Data in Transit
- • TLS 1.3 encryption for all communications
- • End-to-end encryption for WhatsApp messages
- • Secure API connections with certificate pinning
Data at Rest
- • AES-256 encryption for database storage
- • Encrypted file system for document storage
- • Hardware security modules (HSM) for key management
Access Controls
- Role-based access control (RBAC) for all health data
- Multi-factor authentication for administrative access
- Principle of least privilege for data access
- Regular access reviews and deprovisioning
- Automated session timeouts and lockouts
Organizational Structure
Data Protection Officer (DPO)
Appointed as required under Indian data protection law to oversee compliance and handle data protection matters.
Healthcare Compliance Team
Dedicated team ensuring compliance with Indian healthcare regulations and medical ethics standards.
Security Committee
Regular security reviews, risk assessments, and incident response coordination for health data protection.
Staff Training and Awareness
- Mandatory data protection training for all employees
- Healthcare data handling certification programs
- Regular security awareness sessions
- Incident response training and drills
- Medical ethics and patient confidentiality training
Data Center Security
All health data is stored in Tier-3 certified data centers within India with comprehensive physical security measures.
Access Controls
- • Biometric access controls
- • 24/7 security personnel
- • Visitor logging and escort requirements
- • Multi-zone access restrictions
Environmental Controls
- • Fire suppression systems
- • Climate control and monitoring
- • Uninterruptible power supply (UPS)
- • Redundant network connections
Indian Data Residency
In compliance with Indian data localization requirements, all health data is processed and stored exclusively within India.
Data Location Guarantee:
- Primary data centers: Mumbai and Bengaluru
- Backup facilities: Chennai and Hyderabad
- No cross-border data transfers
- Indian cloud infrastructure providers only
- Compliance with RBI and government guidelines
Continuous Monitoring
- Real-time security monitoring and threat detection
- Automated compliance checking and reporting
- Regular vulnerability assessments and penetration testing
- 24/7 security operations center (SOC) monitoring
- Comprehensive audit trails for all data access
External Audits
Annual Compliance Audits
Independent third-party audits of our data protection practices and compliance with Indian healthcare regulations.
Security Certifications
ISO 27001, SOC 2 Type II, and other relevant security certifications maintained and regularly renewed.
Incident Response Plan
Breach Notification
In compliance with Indian data protection law, we will notify relevant authorities and affected users of any data breaches involving health information.
- Data Protection Board of India notification within 72 hours
- Karnataka Health Department notification for health data breaches
- User notification via email and in-app alerts
- Public disclosure if required by authorities
- Remediation steps and prevention measures communication
Patient Rights Under Indian Law
Access Rights
- • View all stored health information
- • Download medical records and data
- • Request data processing details
- • Access audit logs of data usage
Control Rights
- • Correct inaccurate health information
- • Delete personal health data
- • Restrict data processing activities
- • Withdraw consent for data use
How to Exercise Your Rights
Email: privacy@arogyan.com
Phone: +91-80-XXXX-XXXX
Subject: "Health Data Rights Request"
Response Time: Within 30 days as per Indian law
Verification: Identity verification required for security
Vendor Management
All third-party vendors handling health data must meet our strict compliance requirements and Indian regulatory standards.
Cloud Infrastructure Partners
- • Indian data center locations only
- • ISO 27001 and SOC 2 certifications
- • Data processing agreements (DPA)
- • Regular security assessments
WhatsApp Business API
- • End-to-end encryption for all messages
- • Meta India compliance with local laws
- • Limited data sharing (medication reminders only)
- • User consent for all communications
Indian Medical Council Guidelines
Our practices align with Indian Medical Council ethical guidelines for patient data confidentiality and medical information handling.
- Patient confidentiality maintained at all times
- No unauthorized disclosure of medical information
- Informed consent for all data processing activities
- Professional boundaries in AI health interactions
- Clear disclaimers about AI limitations and medical advice
Healthcare Professional Oversight
Our AI systems and health services are overseen by qualified healthcare professionals registered with Indian medical councils to ensure ethical and safe practices.
Data Protection Officer
Name: Agnivo Basu
Email: agnivo@arogyan.com
Address: Arogyan Health Technologies Pvt Ltd
202 Angels' Court, Vidya Ratna Nagar, Manipal, Karnataka – 576104, India
Healthcare Compliance Officer
Name: Manu ML
Email: manu@arogyan.com
Specialization: Healthcare Data Protection
Important: This document outlines our commitment to protecting your health information according to Indian laws and regulations. For specific questions about your health data, contact our Data Protection Officer at dpo@arogyan.com.