These Terms of Service are governed by Indian law and Karnataka state regulations. By using Arogyan services, you agree to comply with all applicable laws including the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and Karnataka Private Medical Establishments Act, 2017.
Arogyan Health Technologies Private Limited
Office Address: 202 Angels' Court, Vidya Ratna Nagar, Manipal, Karnataka – 576104, India
Registered Address: Polymind Research & Innovation, 249/3 Swamiji Sarani, Kalindi, Kolkata – 700048, West Bengal, India
Email: agnivo@arogyan.com, manu@arogyan.com
Phone: Contact via email for phone consultation
Arogyan is incorporated under the Companies Act, 2013 and registered with the Registrar of Companies, Karnataka. We are compliant with all applicable Indian laws and regulations governing healthcare technology services.
Arogyan provides AI-powered preliminary health screening and wellness services through our digital platform. Our services include:
- Symptom screening and preliminary health assessment
- AI-powered health chat assistance
- Medication reminder services via WhatsApp
- Health surveys and wellness tracking
- Community health forums
Medical Disclaimer: Arogyan services are for informational purposes only and do not constitute medical advice, diagnosis, or treatment. Always consult qualified healthcare professionals for medical concerns as required under the Indian Medical Council Act, 1956.
Age Requirements
Users must be at least 18 years old or have parental consent as per the Digital Personal Data Protection Act, 2023. Minors (under 18) require verifiable parental consent before using our services.
Registration Requirements
- Valid Indian mobile number for OTP verification
- Accurate personal information
- Compliance with Indian identity verification norms
- Agreement to receive service communications
Compliance with Indian Laws
We comply with the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, and Information Technology (Reasonable Security Practices) Rules, 2011.
Data Localization
All personal and health data is stored within India in compliance with data localization requirements. We use secure cloud infrastructure located in Indian data centers.
Health Data Protection
Health information is treated as sensitive personal data under Indian law and is protected with enhanced security measures including encryption, access controls, and audit trails.
- Provide accurate health information for better service delivery
- Use services only for lawful purposes
- Maintain confidentiality of account credentials
- Respect other users in community forums
- Not misuse AI services for commercial purposes without authorization
- Comply with all applicable Indian laws and regulations
- Report any security vulnerabilities or misuse immediately
The following activities are strictly prohibited:
- Providing false or misleading health information
- Attempting to hack, reverse engineer, or compromise our systems
- Sharing account credentials with unauthorized persons
- Using services for illegal activities under Indian law
- Spamming or sending unsolicited communications
- Violating intellectual property rights
- Circumventing security measures or access controls
Our Rights
All content, software, algorithms, and intellectual property on Arogyan platform are protected under the Copyright Act, 1957, Patents Act, 1970, and Trade Marks Act, 1999.
User Content
Users retain ownership of their personal data but grant Arogyan limited rights to process and use the data for service delivery as outlined in our Privacy Policy.
Service Availability
We strive to maintain 99.5% uptime but cannot guarantee uninterrupted service due to maintenance, technical issues, or circumstances beyond our control.
Service Modifications
We reserve the right to modify, suspend, or discontinue services with 30 days prior notice to users via email or in-app notifications.
Important Medical Disclaimer:
- Arogyan is not a substitute for professional medical advice
- We do not provide medical diagnosis or treatment recommendations
- Always consult qualified healthcare professionals for medical concerns
- In medical emergencies, contact emergency services immediately
Our liability is limited to the maximum extent permitted under Indian law. We are not liable for indirect, consequential, or punitive damages arising from use of our services.
Governing Law
These terms are governed by Indian law and the laws of Karnataka state. Any disputes will be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
Dispute Resolution Process
- Initial resolution through customer support
- Mediation through Karnataka State Consumer Disputes Redressal Commission
- Arbitration under the Arbitration and Conciliation Act, 2015
- Court proceedings in Bengaluru jurisdiction as last resort
User Termination
Users may terminate their account at any time by contacting customer support. Upon termination, personal data will be deleted as per our data retention policy.
Company Termination
We may terminate accounts for violation of terms, illegal activities, or misuse of services with appropriate notice as required under Indian consumer protection laws.
Legal Queries
Email: agnivo@arogyan.com
Address: Legal Department, Arogyan Health Technologies Pvt Ltd
202 Angels' Court, Vidya Ratna Nagar, Manipal, Karnataka – 576104, India
Grievance Officer
Name: Agnivo Basu
Email: agnivo@arogyan.com
Response Time: Within 72 hours as per IT Rules, 2021
Note: These terms are subject to change. Users will be notified of material changes via email or in-app notifications at least 30 days before they take effect.